Privacy Policy

Henan Saicomech Co., Ltd. (“Saico,” “we,” “us,” or “our”) provides material handling and lifting equipment, including overhead cranes, gantry cranes, hoists, and jib cranes. We are based in China and serve business customers around the world. We are responsible for determining how and why the personal information described in this policy is processed.

This policy explains how we handle personal information when you visit saicomech.com, submit an inquiry, complete one of our Facebook or Instagram lead forms, or communicate with us about our products and services.

• Contact and business details: name, company, job title, email address, phone number, country or region, industry, and business area.
• Project details: equipment of interest, lifting requirements, intended application, site conditions, requested services, and files or other information you choose to provide.
• Communications: messages and correspondence through our website, email, Meta lead forms, and WhatsApp.
• Website activity: IP address, approximate location, browser and device details, pages viewed, interactions, and cookie or similar identifiers.

We receive this information directly from you, from lead forms you submit through Meta platforms, and automatically through our website and the tools described below.

• Respond to inquiries and arrange for a sales representative to contact you.
• Understand your lifting needs, recommend equipment or solutions, and prepare quotations.
• Manage orders, installation, maintenance, genuine parts, and after-sales support.
• Operate and protect our website, analyze its use, and measure advertising performance.
• Meet legal obligations and protect our legitimate business interests.

Where a legal basis is required, our basis depends on the activity: responding to a request or performing a contract, our legitimate interests in handling business inquiries and securing our website, legal obligations, or your consent for activities that require it.

We use Google Analytics to understand website traffic and Meta Pixel to measure advertising results and website interactions. These tools may use cookies or similar technologies and receive information about your device and activity on our website.

Some pages may also contain embedded videos. When you play or load them, the video provider may receive technical and usage information and use its own cookies. Where applicable law requires consent, we ask for it before enabling non-essential analytics or advertising technologies. You can manage cookies through your browser settings and, where available, through the cookie controls on this website.

If you submit a Facebook or Instagram lead form, we use the information you provide to understand your requirements, recommend suitable equipment or solutions, prepare a quotation, and follow up using the contact details you submitted.

If you contact us through WhatsApp, we use your phone number, messages, and any details you send to respond and support our business relationship. Meta and WhatsApp also process information under their own privacy terms.

Please avoid sending sensitive personal information that is not needed for your inquiry.

We may share relevant information with our sales, engineering, order fulfillment, installation, and after-sales teams. We may also share it with qualified manufacturing partners and providers that help us run the website, communicate with customers, analyze traffic, measure advertising, or deliver requested products and services. These may include Google, Meta, WhatsApp, and relevant technical or logistics providers.

We may disclose information to authorities when required by law or when necessary to protect our rights or customers. Some recipients process information under their own privacy terms.

Saico is based in China. Information from international inquiries may be accessed and processed in China and in countries where our service providers operate. Where applicable law requires safeguards for an international transfer, we use the required safeguards. You can contact us for information about safeguards relevant to your data.

We keep inquiry information while needed to assess and follow up on your request, and review inactive inquiries for deletion or anonymization. If a business relationship develops, we keep relevant records for the relationship and for applicable legal, accounting, warranty, and service requirements. Website records are kept according to their operational purpose and the settings of the relevant tools.

Depending on your location, you may be able to request access, correction, deletion, restriction, or a copy of your information; object to certain uses; or withdraw consent. You may also have the right to complain to a data protection authority. We may need to verify your identity before acting on a request.

If you no longer want sales follow-up or promotional communications, tell us through the channel used to contact you or submit a privacy request.

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure.

Our website and products are intended for businesses and are not directed to children. We do not knowingly collect personal information from children through our inquiry forms.

We may update this policy when our practices, services, or legal obligations change. The updated version will appear on this page with a revised date.

For privacy questions or requests, use the Contact Us form on this website and write “Privacy Request” in your message. You can also write to us at the postal address shown here.

Henan Saicomech Co., Ltd.
No. 89 Kexue Avenue, High-tech Industrial Development Zone, Zhengzhou City, Henan Province, China